Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@guntina.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@guntina.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@guntina.com.
Rules of return
The buyer has the right to withdraw from the contract within 14 calendar days and return the item to GUNTINA.COM! In case of returns complete payment for the product is refund!
- By refusing the products, the purchase amount will be credited to the bank account or Paypal account, from which was made the payment of the order, within 15 days from the date of reception of products.
- If you refuse and return the product, the money for the delivery of the goods will not be refunded. Money is refunded only for the product. We also do not cover your shipping costs.
IMPORTANT!
If the item is Custom made, it can’t be returned. (Cabinet of Ministers Regulation No. 255 of 20 May 2014, “Provisions on a Distance Contract”, point 22)
Conditions for returning products:
- Item must be send it back complete, how is delivered by the vendor, including all product components – otherwise returning of products may be refused. Please add the Cancellation Form LV here, EN here
- If you will decide to return the order, please log in to your Profile – in the order history please choose the order, press Details, choose the item you want to return and send the message. (If you don’t have a profile, please write to sales@guntina.com)
- Returnable products must be sent to the following address:
GK Projekti Ltd.
Aristida Briana Street 15-7, Riga, LV-1001
If you are from Latvia, you can also return the order to Omniva Parcel Service – A. Briāna street Rimi parcel box, Krišjāņa Valdemāra street 62, Rīga ph. +371 28449401
By starting to use the purchased product, the buyer certifies that it meets the order and the product cannot be returned.
According to the condition of sixth part of Paragraph 12 of the Consumer Protection Law of the Republic of Latvia “a consumer shall be liable for maintenance of the quality and safety of the goods during the time period for exercising the right of withdrawal”, due this GUNTINA.COM reserves the right of the purchaser to refuse, to exercise the rights, if the product is used and/or broken.
Product descriptions and pictures have informative nature. Using of provided information does not establish legal relationship between visitors of the online store and its developers. Prices and products in the online store may be changed without notice. We do not guarantee complete accuracy of the information available.
Shopping in the online store “GUNTINA.COM” is regulated by the 28th of May 2002 Cabinet of Ministers regulations No.207 “Regulations of distance contract”.